This Privacy and Cookie Policy (hereinafter: “Privacy Policy”) governs the processing of your personal data by the controller: BV HELCO, trading under the name ‘Helcofloors®’, with registered office at Rue J.B Daudergnies 4 - 7971 Beloeil and registered in the K.B.O. under number 0808972278 (hereinafter: “Helcofloors®”, “We”, “Us”, “Our”).
Please read this Privacy Policy carefully, as it contains essential information about which of your personal data are processed by Helcofloors® and for what purpose, how long they are stored, how they are secured and how you can exercise your rights with regard to your personal data.
Helcofloors® will process your personal data in accordance with the applicable privacy legislation, including the General European Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (hereinafter: “GDPR”).
The controller of your personal data under this Privacy Policy is Helcofloors®.
If you have any questions about this Privacy Policy, you can contact us via our contact details: [admin@helcofloors.be/ +32 69 66 46 69]
“Personal data” means all information that can be used to directly or indirectly identify a natural person, such as a name, identification number, place and date of birth, etc.
The term “processing” includes any handling of personal data and covers, among other things, the collection, recording, organization, storage, updating, modification, retrieval, consultation, use, distribution or in any way making available, archiving, erasure and destruction of personal data.
We process personal data for various purposes, whereby only the personal data that are necessary to achieve the intended purpose are processed each time. We process your personal data for the following specific purposes:
Category 1: If you fill out our contact form or place an order without registering: all fields in the contact form, in particular: name, telephone number, e-mail address, IP address, and other personal data that you enter in the open field;
Category 2: Every time you surf to our website, we can collect various personal data about you based on cookies and similar technologies, in particular IP address, surfing behavior and origin. More information about the way in which we use cookies can be found in Article 8;
Category 3: It may happen that we have to collect certain personal data about you and/or share it with government agencies in the context of a legal obligation. In the context of a police or judicial investigation or for our money laundering and accounting obligations, we may be required to share or store certain data confidentially with the necessary authorities, in particular: Name, first name, national register number, account number, professional data (education and profession).
Helcofloors® will only use your Personal Data for the following purposes:
Category 1: to be able to answer the question you have asked, with the legal basis being the performance of a service you have requested;
Category 2: to maintain and improve our Website, with the legal basis being the legitimate interest of Helcofloors® to be able to guarantee the security and proper functioning of our Website in the case of necessary cookies.
In this case, our interests outweigh your right to privacy. You can always obtain additional information about this legitimate interest.
For all other cookies, you will be able to give your explicit, prior consent during your first visit to our Website via our cookie banner. (see article 8)
Category 3: In rare cases, Helcofloors® may have to disclose your Personal Data pursuant to a court order or to comply with other mandatory laws or regulations. Helcofloors® will make reasonable efforts to inform you in advance of this, unless this is subject to legal restrictions. In this case, your personal data will be processed with the legal obligation as legal basis.
If you no longer wish your personal data to be processed on the basis of your consent (categories 2 and 3), you have the right to withdraw your consent at any time, free of charge and without giving any reason.
In the event of a complete or partial reorganisation or transfer of activities of Helcofloors®, whereby it reorganises, transfers, ceases its business activities or if Helcofloors® goes bankrupt, this may mean that your data will be transferred to new entities or third parties through which the business activities of Helcofloors® are carried out in whole or in part. Helcofloors® will not sell, rent, distribute or otherwise make your Personal Data commercially available to third parties, unless there is a legal obligation to transfer personal data or at the request of judicial authorities or police services, or unless with your prior consent.
With regard to the international transfer of personal data, we protect your data in accordance with the level of protection required by European regulations.
For the organisation of our ICT services and marketing services, IT for entrepreneurs uses external service providers who store the personal data outside the European Economic Area for a limited part of the processing.
A transfer outside the European Economic Area will always take place in accordance with the provisions of the GDPR.
The personal data are stored and processed by us for a period that is necessary in function of the purposes of the processing and in function of the contractual relationship between Helcofloors® and you.
For legal reasons, we must store all file data for at least 5 years after closing your file. We will also retain your contact details for 10 years after closing your file, in order to ensure the continuity of our services to our clients.
For legal reasons, we must retain your billing details for 7 years from the calendar year following the invoice date. We retain contact details of clients, prospects and contacts for as long as we have a commercial relationship with them and for 10 years after the end of that relationship, in order to ensure the continuity of our services on the one hand and our marketing interests on the other.
6.1. Right of access and inspection:
You have the right to take note of your personal data at any time, free of charge, as well as of the use that we make of your personal data.
6.2. Right of improvement, deletion and restriction:
You are free to share your personal data with Helcofloors® or not. In addition, you always have the right to ask us to improve, supplement or delete your personal data.
You may also request to limit the processing of your personal data. This allows you to freeze the use of your personal data without us deleting it. We are not always obliged and in certain cases may not delete your personal data – this right only applies in the cases and to the extent provided for by law.
6.3. Right of objection:
In addition, you always have the right to object to the use of personal data for direct marketing purposes; in such a case, you do not have to give reasons.
6.4. Right to free data portability:
You have the right to obtain Your Personal Data processed by Us in a structured, commonly used and machine-readable format and/or to transfer it to other controllers.
6.5. Right to withdraw consent:
To the extent that the processing is based on your prior consent, You have the right to withdraw that consent.
6.6. Exercise of your rights:
You can exercise your rights by contacting us, either by e-mail to admin@helcofloors.be or by post to Helcofloors® Rue J.B Daudergnies 4 - 7971 Beloeil.
6.7. Automated decisions and profiling:
The processing of Your Personal Data does not include profiling and You will not be subject to automated decisions by us either.
6.8. Right to lodge a complaint:
You have the right to lodge a complaint with the national data protection authority: Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: contact@apd-gba.be.
This is without prejudice to a remedy before a civil court.
7.1. We take the appropriate and necessary organizational and technical security measures to protect your personal data and privacy, in order to prevent the destruction, loss, falsification, modification, unauthorized access or accidental notification to third parties of personal data collected, as well as to prevent any other unauthorized processing of this data.
7.2. You must comply with the security regulations at all times, including by preventing any unauthorized access to your login and code. You are therefore solely responsible for the use made from the Website of your computer, IP address and your identification data, as well as for the confidentiality thereof.
We guarantee a similar level of protection by making contractual obligations enforceable against our employees and appointees, which are similar to this Privacy Policy.
8.1. What are cookies?
A “cookie” is a small file sent by the Helcofloors® server and placed on the hard drive of your computer, on your tablet or smartphone. The information stored on these cookies can only be read by Us and only for the duration of your visit to the Website.
8.2. Why do we use cookies?
Our Website uses cookies and similar technologies to distinguish your usage preferences from those of other users of our Website. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimize our Website.
As a result of recent legislative changes, all Websites that target certain parts of the European Union are required to ask for your consent to use or store cookies and similar technologies on your computers or mobile devices. This cookie policy provides you with clear and complete information about the cookies we use and their purpose.
8.3. Types of cookies:
Although there are different types of cookies, distinguished in terms of functionality, origin or storage period, the law mainly distinguishes between strictly necessary functional or technical cookies on the one hand and all other non-essential cookies on the other.
On the one hand, we use our own cookies ('first party cookies') and on the other hand, cookies from carefully selected partners with whom we collaborate and who advertise our services on their website ('third party cookies').
